Pre-Sales FAQ


5 Top Pre-Sales FAQ


Humanized Web Hosting is synonym for an innovative and unique hosting platform architecture and philosophy that aims to gives you, the user, the possibility to utilize the best of what web hosting technology can offer today - but without all those trivialities and distractions that are normally in the way to your goal(s) online. Simplified, adapted and enhanced without cutting corners, with unique added value as a base foundation.
You can pay with PayPal, and by commonly accepted payment and credit cards. At this time we do not accept “envelope” money orders, banking checks or Western Union transfers.
After your payment has been made we will dispatch your login credentials within 1-3 minutes 24/7/365*.
*Some orders may require an additional manual security check, after which it can take up to 24 hours to approve after you submit the necessary information to us.
Yes we do, and it is a unique kind in the hosting industry. We are utilizing an unconditional 111 Day Money Back Guarantee.
Yes, we can if you're migrating a cPanel based hosting account. If your account is currently not on a cPanel based server, it may still be possible to migrate, but we need to be notified about that in advance for pre-approval. That is necessary to avoid any possible incompatibility issues with our cPanel based system. Please use our contact form to ask about 'Migration from another host'. Our migration department will then contact you to obtain the necessary information to determine if such migration is possible.


Humanized Web hosting FAQ

What you must know about web hosting to succeed in 2019


You can no longer rely on web hosting that "performs average" for your online projects. Here's why:

The latest Google 'Speed Update' in 2018 has drastically stepped up the game for you as a webmaster. Since then, both desktop and mobile search rankings are affected by your website's loading speed. Regardless of any wild "Woodoo" SEO quirks applied.

The equation is simple: Poor loading time equals poor Google rankings for your online projects. It will be very difficult to find your website on Google. This means less visitors and conversions, and finally, less profit.

Ask yourself this: If 10 visitors try to visit your website, but seven actually never make it because of its poor loading time - would you be worried? That's an unbelievable number of business opportunities that is lost unnecessarily. Actually, it will go to your competitors, if that makes you feel better.

On top of that, statistics reveals that every one second of extra loading time increases the bounce rate by 12%. In other words, for every single second delay, 12% of your visitors go to your competitors. Just do the math: if you have an extra 1, 2 or 3 seconds of loading time or more. Scary stuff.

To succeed in todays overcrowded market, you don't need to be bigger than your competition, just smarter. By choosing an 800% faster web hosting, you will be eliminating at least 90% of technical and business-related problems right away; problems that many of your competitors are still struggling with daily. Do you see the advantage you'll get? Use it in a smart way.
Here is the best part: there's no catch. We built 800% faster web hosting plans with performance, user-friendliness, stability and security as the base foundation. In other words, you will not need to compromise. No cutting corners, just the advantages. Now, that's our thing.

You bet. Regardless of whether you are a novice or a hardened professional and regardless of the type and size of your hosting project, you will have all the finest award winning cPanel-based hosting features and tools at your fingertips. This includes, but is not limited to spam-free email, security tools, MySQL, FTP, CDN, backup panel and tons of other award winning cPanel tools and functionality.

On top of that, you will also automatically receive a VIP status from our support department. Get as much support as you need, 24/7/365, from our helpdesk, live chat and phone. Our support staff will adapt to your requirements and always go the extra mile to assist you.

Well, we'll give you hand-picked future-proof web tools backed up by professional support staff. The rest is up to you.
No, but if we stumble across any, we'll surely let the world know.
There is no silver bullet to success online. Therefore, you need a reliable web hosting provider that knows what it takes to get you there with stable and high-performance oriented hosting plans and tools. Without trivialities. Period.

Yes! Our fast web hosting awareness campaign offer is still available for a limited time.

Free domain registration applies to the following extensions only:

.com, .asia, .biz, .blog, .eu, .guru, .info, .life, .net, .news, .online, .org, .pro, .pw, .reviews, .site, .software, .tips, .top, .trade, .website, .world, .xyz, .zone.

Ensure a bright future for your online business by ordering an 800% faster web hosting today.

Welcome!

PS. If you're stuck with another host, we'll transfer your online projects for free to our 800% faster web hosting.

Humanized Web Hosting is synonym for an innovative and unique hosting platform architecture and philosophy that aims to gives you, the user, the possibility to utilize the best of what web hosting technology can offer today - but without all those trivialities and distractions that are normally in the way to your goal(s) online. Simplified, adapted and enhanced without cutting corners, with unique added value as a base foundation.
You can pay with PayPal, and by commonly accepted payment and credit cards. At this time we do not accept “envelope” money orders, banking checks or Western Union transfers.
After your payment has been made we will dispatch your login credentials within 1-3 minutes 24/7/365*.
*Some orders may require an additional manual security check, after which it can take up to 24 hours to approve after you submit the necessary information to us.
Yes we do, and it is a unique kind in the hosting industry. We are utilizing an unconditional 111 Day Money Back Guarantee.
Yes, we can if you're migrating a cPanel based hosting account. If your account is currently not on a cPanel based server, it may still be possible to migrate, but we need to be notified about that in advance for pre-approval. That is necessary to avoid any possible incompatibility issues with our cPanel based system. Please use our contact form to ask about 'Migration from another host'. Our migration department will then contact you to obtain the necessary information to determine if such migration is possible.


Hosting Plans Pre-Sales FAQ


Not at all. In fact, our client zone and control panel are built especially with non-technological people in mind.
We have put a lot of effort into making your initial setup as easy as possible. We have cut down unnecessary information from our emails that would only distract you. The first thing you will see after you log into your control panel is an intuitive step-by-step getting started guide. It will guide you in an easy and fast way through all most common activities such as creating an email account, configuring your local email client, or uploading your website (if you already have one).
If none of our Flash movies and massive KB articles don't help, you can always ask our dedicated support staff for help, day or night, through help desk, email, chat or phone. We will always work as long as is necessary to get your issues solved.
Yes, we can if you're migrating a cPanel based hosting account. If your account is currently not on a cPanel based server, it may still be possible to migrate, but we need to be notified about that in advance for pre-approval. That is necessary to avoid any possible incompatibility issues with our cPanel based system. Please use our contact form to ask about 'Migration from another host'. Our migration department will then contact you to obtain the necessary information to determine if such migration is possible.
Yes, we do. For maximal security we perform backup on a regular basis and transfer encrypted files to external physical facilities.


Domains Pre-Sales FAQ


The 1st gen of TLDs, which we call Vintage, has been available for quite awhile. This group includes all those TLDs extensions deployed between the Internet’s early days (1985) and October 2013. It includes the most common generic TLD extension as .COM, .NET, .INFO and .ORG, as well as specific region and country codes related TLDs, such as .US, SE, .DE, etc.

The 2nd gen of TLDs, known as New TLDs, are all those extensions that have been released (made public) on or after October 2013. In other words, those are the all the TLDs the hype is about, such as .WEBSITE, .GURU, .CLUB, etc.

The advantage of New TLDs is they give you the possibility to chose super-relevant, highly targeted TLD extensions, which are exactly related to your business, hobby, product, community or other activity and interests you want to register a domain for. That opens a total new dimension when it comes to branding and establishing an appealing online presence. Regardless of your intention or goal, the bottom line is that we at HOSTATIQ.com want to make it possible for everyone to take advantage of the currently ongoing domain-related Internet revolution.

We have in several different ways made it easier for you to find suitable domain extensions and register domains. One important point is that all TLD extensions found on our website are available for immediate registration.*

Furthermore, we have grouped and categorized all TLDs, including the new ones, into appropriate groups (sections) via tabs and quick links. Tabs can be used as a reference (starting) point for broad filtering. You can then narrow your TLD extension search by using the category links located just under the tabs. Use them to quickly jump to the extensions of a specific category.

Or, use the Alphabetic tab if you know exactly which extension you want to register.

*Except for those that are in the last Pre-GA phase. Such extensions are clearly marked with 'PGA.'

Usually yes. However, we at Hostatiq.host offer an add-on service called 'Total ID-Protect'. Total ID-Protect protects your personal information by shielding you with other information unrelated to you. This way you will be protected from spammers or identity theft.

Our 'Total ID-Protect' works a bit differently than other similar services that can be found out there because we utilize a system that is totally in accordance with ICAAN regulations and is bulletproof safe to hide your real personal information from publicly searchable WHOIS databases. An advantage with our Total ID-Protect is that you will still remain in full ownership of your domain. If someone tries to contact you, they will get redirected to send an email through an unmarked form. You can then choose whether you want to answer or not.

Relax, we got you covered. Use our domain name spinner and get clever domain suggestions on the spot! Just click on the 'Domain Spinner' link in the order form.

Yes, that is included for free with every domain registration.

Yes. Enter the following into your browser’s URL field:

https://serverip/~username/

You will find the server IP and your control panel account name in the welcome email with your login information.

We always set you or your company as domain registrant. This means that you, as our customer, individual or company, always own the domain name and it will be you that is submitted into the public WHIOS database. You can, however, choose not to submit your registrar information by using protected domain registration - ID Protect. In fact, we recommend such registrations to protect your personal information and integrity from spammers and identity theft.

Yes, very easy. You can choose to park, redirect or add new domains into your hosting account whenever you want to.


Do Hostatiq support the following technologies & functions?


Open_basedir and safe_mode (SafeMode) is set to off. Although it is deprecated in PHP 5.4.0., you can still use it with PHP 5.3 by activating it from the control panel’s PHP selector.

Sure, you can create and connect auto-responders to all your E-mail addresses.

Yes, you can set the layout through the control panel or upload your own error pages.

Yes, you have access to full FTP facilities free of charge.

Yes, for file transfer and remote logins over the internet with a private SSH Key.

Yes, standard and advanced setup is available free of charge.

Yes, all hosting plans will have access to your private CGI-Bin, even add-on domains.

Yes, as every hosting account main domain act as a catchall mailbox. All undefined E-mail messages will automatically be delivered to the main domain mail box. We do however recommend using a real POP or IMAP E-mail address to catch all E-mail address. Otherwise, there is a risk that the absence of a real POP or IMAP E-mail address at the receipts (yours) side may “look” like the receipts don’t exist and in that way cause the email message to be trapped by some spam boxes before it reaches your account.

Yes – in fact, we encourage that.

SafeMode (safe_mode) is set to off. This feature was deprecated as of PHP 5.3.0 and removed as of PHP 5.4.0. Although it is deprecated in PHP 5.4.0., you can still use it with PHP 5.3 by activating it from the control panel’s PHP selector.

From your control panel, you may easily switch between version 5.3, 5.4, 5.5, 5.6, 7.0, 7.1, 7.2 or 7.3.

128MB. This can be expanded if you use your own php.ini file. (Don’t confuse this with the theoretical infinite file size upload through FTP)

Max. 300 continuous connections; Max 999 sec long Apache queries; Max 300 sec long PHP sessions; Max 50MB as PHP uploading limit.

Python 2.7.5 enabled; RoR not enabled; ImageMagick enabled; PostgreSQL enabled;


General


Absolutely. The integrity of our customers’ personal and payment information is our primary concern. Therefore all transfers of case sensitive information is done through a 2048bit SSL secured encryption. We do not store your credit card information because that is handled by third party certified partners such as PayPal™ and 2CO™.

For all your files stored in your web hosting account, we are using several layers of security to guarantee integrity of them and your account. From robust security software solutions, external backup, to biometric physical facilities access security controls.

No, not at all. Our services are designed from 'ordinary users' perspectives in mind. Hostatiq.host web hosting can be used by non-technically minded as professionals. We have a large collection of pre-installed scripts and web apps. They do not requires any technical knowledge to launch or use. If you are advanced users you can develop your own scripts. We support most common programming languages as JavaScript, PERL, PHP, Ruby etc.

No, that is not allowed. Web Hosting Accounts which do not respect these conditions may be shut down without warning. Please read our Terms of Service for detailed information.

Sure you can. Our latest generation web site builder, SiteWOW!, lets you easily, within minutes, create a professional website without any technical knowledge or programming.

No, not at all. You decide how long you will stay with us.

You have 24/7/365 full access to all of our support resources. You can open a ticket from support desk, call us or use massive support resources as our knowledge base, Flash guides and live chat. Our support staff will start to work on your query immediately and they will respond you fast. We have always dedicated support staff who will take care of all your questions or issues.

::::: To login to client area you can either:

1) Open www.hostatiq.host and click on the 'Client Area login' in the top menu;

2) Enter: www.hostatiq.host/login in your browser and it will take you directly to the login page;

To open the control panel, click on the 'cPanel Open' link in client area.

::::: To log in to your webmail:

Enter in the browser URL field: www.mydomain.com/webmail ( Example: www.hostatiq.host/webmail )

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